Kim's Nail & Spa NY Inc Reviews

I've been getting my nails done for over 25+ years consistently and this is possibly the worst mani+pedi experience. I was meeting friends for drinks and had time to spare and decided to go here because it was right by the train, it was empty and they could take me right away. Plus I wasn't getting anything over the top done. I started out by choosing a color, a glitter black. I begin my pedicure - no massage, a quick layer of lotion (even for regular pedicures some effort is put into both factors) and when painting started the employee smudged my toes on her own and instead of fixing it painted over it. I asked to please fix it and she said she will add a third coat. I asked again to please remove it and fix it because after the second coat the smudge was still very visible. The employee was clearly annoyed. I began my manicure after - no soaking was done. I was asked before color began how I would pay and I said by card and was told I could wait until the end to pay then. Color was started with no base. I questioned this and was told "it was a special color". I inquired why it was special and was just told again "it's a special color". There was no brand listed on the bottle I saw and the bottle was no different than dozens of others there. Midway through color I was told there's also an extra charge for the "special color". Asked again what is special but received the same response and this time was told it lasts longer. OK then. She then offered me a massage at the end when drying for 10 minutes for a small charge, which I declined. Fast forward to check-out and when giving my card to pay was told there's an extra charge for card. I questioned why I was not told this earlier when asked my form of payment and was told "there's an extra charge for cards"... The manicure chipped the next day so, so much for this special color. Overall I needed it for one day so it served some purpose but do not recommend this place.

I had a very disappointing experience at this nail salon , try to avoid going to their place The technician, Cindy, was in a rush from the beginning to the end and did not listen to what I wanted. The entire service felt hurried, and I did not feel that my preferences were taken seriously. I was also very concerned about the cleanliness of the salon. The place looked unhygienic, and many of the tools and work areas did not appear to be properly sanitized. I noticed the technician was wearing only one glove, which made me uncomfortable. The pricing was also misleading. I was told the total would be $80, and then I was told I would receive a $5 discount as a new customer. I paid with $80, expecting to get $5 back, but no money was returned to me, so the discount was never actually applied. In addition, the staff were rude and did not seem focused on customer satisfaction. Hygiene, honesty, and good customer service are very important, especially in a nail salon. Based on my experience, I would not recommend this place.

UPDATE: my husbands toe nail got infected. Husband and I got mani pedis. I am appalled at the work. Not even our toe nails are straight. The reviews that talk about the shaping are real. I am in dismay. I even pointed out nails that’s were not straight when they were being done and the tech told me “hold on I file later” I wait for later and left the salon with these (image below). Never again. I should have ran for the hills when the tech pulled out a METROCARD to remove my old nails. Update- there are several cuts around my cuticles and my husband has really deep cuts around his toe nail bed.

This place was so disappointing. I needed a quick spot to get my nails done for an impromptu trip. I asked for power set and when Cindy the nail technician started to do my nails as I was in the massage chair getting a pedicure it was very weird because she couldn’t sit still, she was up and down and very easily distracted.When the pedicure was done we moved to the nail chair and she was still very anxious moving around frequently. I asked her to file my nails more smoothly because I could see the visible lumps in the polish . She continued and said she wasn’t done . When she was done I couldn’t believe she really asked to take a pic because they looked so unprofessional. I paid and left because I had to get ready for a flight . For the price I was disgusted , I would not recommend this place to anyone.

I had high hopes for this place because it's in my neighborhood and would be a good backup to my regular nail salon; however, after my experience and the sub-par job that was done, I will never visit this nail salon again. I arrived at this nail salon about 5:15pm. I inquired about price before sitting to get my nails done. The lady told me it would be $60 to get the UV gel done - which was a filling (not a new set) and to replace 2 broken nails. This price is actually higher than my regular nail salon (that charges $60 for a new set) but I went along with it because I was pressed for time. Issue #1. As the lady started doing my nails at about 5:20pm, I could tell she didn't have much experience. First, she barely filed my nails. I told her I had a lot of growth so she needed to cut them a bit and file and shape them. She attempted to do this but was unsuccessful: she changed the shape of my nails that I walked in with that I wanted to maintain. As a result, I had to take matters in my own hands and ask her for the file and started to file and shape them myself. Issue #2. At this point its now 6:05pm and she's still in the beginning stages of prepping my nails to put the UV gel on. As she's putting the UV gel on I noticed she's using an oddly minimal amount - not enough to cover my nails. In addition, she was not applying it correctly that would result in a smooth consistency over my nails. In short, it was being done sloppily. Issue #3. After the UV gel application it's now 6:30pm. She proceeds to file and smooth down my nails which was again a fail. I had to explain to her again that she needs to maintain the shape I came in the store with and smooth down my nails properly. Issue #4. She gets ready to paint my nails without saying to me to wash my hands of all the dust that accumulated from smoothing and filing my nails. So I say to her I have to wash my hands (which is a typical step in getting your nails done at any salon). I found this odd that she didn't seem to know this. Issue #5. As she's painting my nails, the polish looks sloppy and clunky on my nails. I was very disappointed with the application. I think this happened because she did not smooth my nails properly. Also, in the painting process due to the limited amount of UV gel she put on my right thumb nail - it started to break off as I;m sitting there...ridiculous! She had to then wipe off the nail color and applied more UV gel. I was so frustrated at this point because it's now approaching almost 90 mins being there. Issue #6 I had to change the nail color to see if wouldn't look clunky. That worked somewhat but I had to have her put 3 coats on. As shown in the pictures with my nails painted, my nails are still not smooth and you can see blotches of the UV gel underneath. This should never happen. Issue #7. After she finishes this horrible job at 7:10pm (which should only take 45 mins to 60 mins tops) she says it's$63 because I'm paying with my debit card. I explained to her she never told me that there was an up charge for paying with a card instead of cash. I found that to be very deceptive. And I told her I'm only pay $60 and that's it. Overall, the salon is nice and clean and not busy but I would never recommend this salon to anyone. It was a horrible nail job!